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Shipping and delivery FAQ

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Here you can find the answers to some common questions about how to set up shipping and delivery in your store.


Do we ship for sellers?

No. To ship your products to the buyers, you’ll need to use a carrier’s service or your local postal office. To compensate the shipping costs, you can calculate them at checkout so that these costs are included in the order total that your customers pay.

To calculate the costs to ship the order to the buyer, you can use live rates from carriers in your store or set the shipping rates manually as a flat rate or the rates that depend on order total or weight.

If you dropship or sell print-on-demand products, then these services likely ship your products for you.


Can I disable shipping for digital items (or services)?

Yes, simply untick the Requires shipping or pickup box for your digital item on its editing page and save the changes. After that the shipping address form will be removed from checkout when the cart contains only a digital product.

To also remove the billing address form from your store checkout, disable the “Ask for a billing address during checkout” setting in your store's admin, Settings → General → Cart & Checkout.


Can I accept orders only from local customers?

Yes. You can specify a destination zone for a shipping method in your store that includes only the areas where you deliver. For example, if you deliver the goods only locally, you can draw a zone on a map for your delivery radius. After that store visitors from any other locations won’t be able to place orders at checkout.


How to set up free shipping for domestic orders and charge shipping for international customers?

You can create two or more shipping methods in the Shipping & Pickup section of your store's admin, then assign different destination zones and specify different charges for these methods. As a result, when a buyer specifies the delivery address at checkout, they will see only the shipping methods that are available for their location. Example:

Free Shipping - Country zone - $0
Flat Rate - Other countries zone - $20


How to set a minimum purchase amount for shipping?

You can create a custom table with the subtotal-based fees. For example, you can offer $0 shipping for orders over $100 and a paid shipping for orders lower than that amount.


Can I have different shipping costs depending on the item?

Yes. You can set up a product-specific shipping instead of a global shipping for a whole store. This way you can adjust the shipping rate for some individual items or disable certain shipping methods for special items.


How to apply a shipping fee per item?

You can set it up in different ways:

  • You can add a fixed fee per item on top of global shipping costs for a specific product.
  • You can add a fixed fee per item instead of global shipping for a specific product.
  • You can include a per-item fee in a custom table if you want to charge the same fee across the store.


Can I show the least expensive delivery option in the cart?

Generally, it is possible. To show estimated shipping costs in the cart (i.e., before checkout), your store uses the cost of the first shipping option from your Shipping & Pickup section that’s available for the buyer’s order and address. If possible, you can sort your shipping options there so that the least expensive options are listed in that section at the top.


How can I add my shipping company rates to checkout?

We are integrated with many different carriers for live shipping quotes. If you do not see your shipping company in the list of integrated carriers (either natively or via an app), please consider two options:

  1. You can emulate the shipping rates of your carrier using custom tables for different shipping zones.
  2. You can integrate your shipping company with your store using the Add Shipping Method API.


How to Optimize Shipping Rate

You may need to cover extra expenses related to packing and shipping products to customers. You can charge your customers a small extra fee using one of these options:

  • Handling fee. This fee applies to all orders and is shown at checkout as a separate line. It is typically used to compensate for the time and cost it takes to package an order, etc.
  • To cover the shipping expenses just for certain products (e.g. for fragile or large items in your product line), you can add a hidden fee as a fixed rate per item on top of your regular shipping costs.
  • Shipping markup. This hidden fee is added to the live rates returned by the carriers which you’ve enabled in your store.

Be careful when adding extra fees as you want to keep your prices competitive on the market.

If you are using real-time shipping rates from the integrated carriers:

  • specify the right product weight and product dimensions so that accurate shipping rates are paid by your customers at checkout;
  • if you have negotiated shipping rates with a carrier and want to offer these discounted rates at checkout, add your own account information with this carrier in your store’s settings instead of using our default account: connect your DHL account, connect your Empost account, etc.




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